My garage door spring broke a few days ago. I had Garage Door Guru replace the springs in 2014 and looked and only had a 2-year warranty so when I called, I was told they could come the next day and on top of that I was pleasantly surprised when they said since the springs did not last 10 years, they will negotiate the price. Well Matt showed up with a great personality, his expertise was evident when he spoke, and he quoted a price that was not really that high and I hesitated a while and he reduced it again. Well based on what I paid 8 years ago I stopped him and said I will pay that price. Getting customers must be hard on all companies, so it was more than a fair price in my opinion. I always recommend them when asked about a Garage Door company and will continue to do so. Thanks Matt.